Avis clients sur Meevo (2024)

Utilisateur vérifié

Avantages

Produit que j'ai attendu un mois et que l'on peut trouver dans n'importe quelle enseigne de bazard 10 fois moins cher

Inconvénients

Coût très élevé par rapport au marché sur le même produit
Livraison très lente

Réponse de Millennium Systems International

We're so sorry to hear that you've been experiencing issues. If you need assistance, please contact our Support Team at (973) 402-8801 or support@millenniumsi.com. We're here to help!

Avantages

I love being able to be paperless and having the ability to do so many different things in one place

Inconvénients

The set up was very intensive but worth it.

Alternatives envisagées

Clovers

Pourquoi choisir Meevo

To be able to collect information and have it all in one place and the ease of use

Logiciel antérieur

OneDrive

Pourquoi passer à Meevo

All the things that could be done in one place

Réponse de Millennium Systems International

Thanks Kelly Jo! We love hearing how Meevo has helped you go paperless and impacted your school's success!

Avantages

Bottom line, Meevo provides a fully customizable software that is dependable for the needs of our growing Medical spa and salon. As a 30 year old business that has changed for a salon to a high level spa, we needed a dependable and intelligent booking and reporting system that would give us everything and more. Meevo has some quirks, but overall our transition and training was smooth and seamless with a few exceptions.

Inconvénients

Transitioning from our past software (Phorest), we lost all guest service history. This has been a challenge, however six months into our transition we have adapted. Gift cards also became a large concern as many transferred under “anonymous” instead of the guest name, causing us to have to rely on stored PDF form to look up many that are not located easily under guest profiles.

Réponse de Millennium Systems International

We love hearing that you've enjoyed using Meevo to help you grow your spa, Kelly! Make sure to check out the Meevo Academy for future webinars, interactive courses, and more!

Avantages

Not sure how to answer this question. Millenium was so much more user friendly for all, including training new employee's. Not a fan at all of Meevo 2

Inconvénients

Not friendly. Can't click the back button, difficult to navigate, difficult to change or correct transactions from same day buisiness, can't change transactions from prior days buisiness that was not entered correctly, spending way more time cashing clients out, changing cost of products, and more. Just not a great product. Why not give the option of using Millenium or Meevo 2. Why shut down Millenium completely. Not a good buisiness decision.

Réponse de Millennium Systems International

Avantages

The details! You can really customize Meevo to be whatever you want it to be.

Inconvénients

The reports are not as detailed as the software and we have a hard time pulling specific numbers.

Réponse de Millennium Systems International

Happy to hear you're enjoying Meevo and its customizations in your salon and medical spa, Hailee!

Avantages

-Very user friendly!
-Modern looking!
-Web based, So it can be accessed anywhere!
-Mobile Friendly
-Online booking
-Inventory Management

Inconvénients

-Sometimes it lags, and takes longer to load than desirable, while I originally thought this was just a poor internet connection, it proved not to be.
- Missing some minor features that would be beneficial for my business, such as not being able to edit a ticket's payment after the day was closed.

Alternatives envisagées

Phorest

Pourquoi choisir Meevo

MindBody was not very user friendly, and was constantly "down."After leaving MindBody, we discovered that all of our records were wiped as well.

Logiciel antérieur

Mindbody

Pourquoi passer à Meevo

Phorest, did none of the features we needed.SchoolVision was not web based

Avantages

Customer service, esp. response times, is excellent. Multiple ways to get in touch and there is usually someone available in a hurry.

Inconvénients

Meevo is still very much a work in progress, and a testament to that is the vouminous "ideas portal" which is full of requests for additional functionality, streamlining processes, easier access to data, etc. The user interface is not well thought out, with tons of white space, title bars, etc. and not enough useful information shown on the screen. Requires a lot of scrolling. Not a lot of sorting features. Hard to zoom in on client purchase history, e.g. list of product purchases, etc.

Réponse de Millennium Systems International

We value your feedback, Tom. Thank you for the kind words regarding our Support Team.

Avantages

Switching from their desktop platform to their cloud platform has been great. It has allowed me to easily log in to assist users as well as to remotely pull the data I need without interrupting the front desk.

Inconvénients

MR040 report from Millennium is not in Meevo2, but I am working around that. The user guide is helpful, but it is not as organized as I would have liked.

Alternatives envisagées

Mindbody et Zenoss

Pourquoi choisir Meevo

To upgrade to their Cloud Platform.

Pourquoi passer à Meevo

The cost and time to integrate from Millennium were the 2 top factors. They were all offering similar new features. They also worked with the APP we are using.

Avantages

Meevo was what we switched over to after MillenniumGo - it was a really easy transition for our salon & clients!

Inconvénients

It took a little getting used to, but all in all it’s been great!

Réponse de Millennium Systems International

Happy to hear you had an easy transition to Meevo, Elisabeth. Welcome to the Meevo family!

Avantages

It comes with YEXT listing. The SEO features were pretty nice aswell.

Inconvénients

For non technical people it doesn’t have the best UI.

Alternatives envisagées

Salesforce Sales Cloud

Pourquoi passer à Meevo

I used meevo simultaneously with GHL.I want to your api key so I can build an app that integrates meevo with GHL. It would be so much better, no offense, than to the memo integration.

Réponse de Millennium Systems International

Happy to hear Meevo and its features are a good fit for your business, Isaac!

Avantages

We love Meevo because of the ease of use. I feel like the company is consistently finding new ways to make what is already a great software to use better. The ease of use for everyone from management to our employees makes it a really great product over all other softwares for our spa. There is so much within Meevo that you can do that it could be overwhelming for a new user, but with patience and time, a new user will find that it is a really beneficial software to use for everything from scheduling, inventory & overall spa management.

Inconvénients

I feel like when we find things that limit us within the software, the company comes out with updates that remedy this. I love how the company is constantly listening to its users concerns and looking for new ways to improve.

Réponse de Millennium Systems International

We love hearing how Meevo is the best software for your spa, Lydia!

Avantages

I really like the ability to track numbers on the software program. You can take appointments on paper and write down prices on paper but paper is not going to give you percentages and goals and keep up with it. Paper will not show you where you’re at from one month to the next with the click of a button. Paper also not allow you to remind your customers automatically about their appointments or allow them to book their own appointments online.

Inconvénients

It would be nice to be able to edit a transaction after it’s finalized. Some of the other service providers make mistakes while I’m not at work and I cannot edit them without doing a refund and changing it to the proper stylist.

Alternatives envisagées

Square Point of Sale

Pourquoi passer à Meevo

Because they did a seamless transition for my client information, my retail information, my service information, and my service provider information. I did not have to do any of the transition work which saves me a lot of time and frustration.

Avantages

Meevo2 was a great fit for me being that I worked for myself. It has a great price point for a single user too. Meevo2 grows with you as your needs change over time. They have unparalleled United States phone support. And yes, it’s very easy to speak to them.

Inconvénients

I’m a tech first kind of person so, I love setting up this software in its entirety. I can see that this could be challenging for those of us who are not as tech friendly.

Alternatives envisagées

Rosy

Pourquoi choisir Meevo

I needed a more comprehensive system, like Meevo2.

Logiciel antérieur

Acuity Scheduling

Pourquoi passer à Meevo

[SENSITIVE CONTENT] of Millennium Systems International took the best features from MSI and created Meevo2. He’s THE pioneer of salon software.

Réponse de Millennium Systems International

Thanks for the kind words about Meevo 2, Kevin. We value your business and are happy to hear you've had great experiences with our onboarding, education, and support teams. Looking forward to more years of success!

Avantages

What i love the most about Meevo, is how well thought out this software is. As a medspa owner, i believe it delivers on everything needed to successfully manage my clinic and staff, and then some.

Inconvénients

Currently there is no merchant in Canada, so i am having to manually use our current payment merchant to key in sale. This also impacts our ability to effectively use the membership portion. We believe once this is in place, all will be perfect.

Alternatives envisagées

Vagaro, Mindbody et Phorest

Pourquoi choisir Meevo

Insight was absolutely terrible,completely incompetent, with poor customer service and management. The switch over was overdue.

Logiciel antérieur

Insight

Pourquoi passer à Meevo

Meevo seemed more user friendly, and the support won me over.

Réponse de Millennium Systems International

It's great to hear that Meevo has been helping you manage your MedSpa, Leticia! We're glad that you found the right solution for your business and are happy to have you as a part of the family!

Avantages

I migrated from Millennium to Meevo 2 in 2019. The support team and customer assistance with Meevo is second to none and the [sensitive content hidden] is always personally involved in the betterment of this company via their social media platforms. When you talk about ease of integration, usability, and customer-facing challenges, there is no other product that will offer every option needed at this cost.

Inconvénients

Updates coming out regularly puts a calm to most concerns because we know that the company is hearing our feedback and working with us to make a platform that is as superior as possible. The two most consistent and pervasive concerns are the Employee Schedule layout and Inventory. Employee Schedules are unnecessarily challenging due to the layout of the calendar. Every other calendar utilizes a standard Sunday-Saturday, Left to Right system. Meevo's calendar is sideways and vertical, making scheduling limited resources less than ideal when you have to scroll to the opposite end at the right of schedules to see if you've missed anyone, then scroll back to the names on the left, then hope that you have remembered everything properly because during that time the screen to the right will have frozen and you won't be able to see those employees again until you exit and reenter. Honestly, this is hot keys are all I miss about Millennium. I sincerely hope there are updates to the Employee Schedule soon.Inventory is a the second concern. It seems as if inventory is not always accurately reflected, regardless of Supply Usage, PO receival, etc. This is not a repeatable issue as it is intermittent.

Alternatives envisagées

Vagaro, Phorest et SalonBiz

Pourquoi passer à Meevo

Reports! We live and die by our numbers. Meevo has the most robust reporting of any other similar product, hands down.

Réponse de Millennium Systems International

We're glad to hear how much you love Meevo and how the robust reporting helps you run business, Leah!

Avantages

Desktop and tablet friendly. Once all bugs are out I hope to have a more efficient software.

Inconvénients

There is always a bug. There are too many steps or reports you have to run in order to get what you are looking for. Some reports require 30 mins or overnight to update. I don't think it was ready to be released.

Alternatives envisagées

Vagaro

Pourquoi choisir Meevo

Thought it would be more efficient, but is not as user friendly to the salon world.

Pourquoi passer à Meevo

Thought it would be similar features and had new staff at the time.

Avantages

We recently converted from Millennium (which we had since 2004) to Meevo. Although we were nervous for the change, I wish we would have done it sooner. The conversion was pretty seamless, despite a few hiccups, and our team was able to pick up all the changes rather quickly. We have even cut our Guest Service Training time in HALF! What a cost savings that is! Also, the support from [SENSITIVE CONTENT HIDDEN] is amazing. Not only are you able to call in or do a live chat with a tech, they also have a FB group you can join and get nearly instant answers. Even from the [SENSITIVE CONTENT HIDDEN]! I don't know of any other company that is that committed! They keep adding more and more features and we love the ease of the contactless options they have for guests (forms, confirmations, scheduling, paying, etc.). I can't say enough about how much we love Meevo 2 and it is definitely worth the money spent!

Inconvénients

There were a few hiccups with the conversion. It's understandable that not everything will convert. Our biggest struggle was not having our package numbers convert. The packages converted, just not the numbers assigned to them. We have found a work around which takes a little extra time. We have also had to get used to not being able to edit transactions fully and deal with the not-so-user-friendly employee scheduling but know that a big upgrade will be happening soon. That's one of the best things about working with Meevo, the company listens to it's users and makes changes when they see the need.

Avantages

I like that the system is customizable and easy to grasp. The onboarding can be daunting and it's helpful to get as much hands on practice time before launching. It's nice that the clients are able to book online at their convenience and that they are reminded of future upcoming appointments.

Inconvénients

I did not have a great on-boarding experience. I think my person was new as they weren't able to answer a lot of my non-cookie cutter questions. I do think that being pared with a different specialist would have prevented that.

Alternatives envisagées

Vagaro

Pourquoi choisir Meevo

The Reporting on Square was sub-par.

Logiciel antérieur

Square Point of Sale

Pourquoi passer à Meevo

I chose it for the reporting options

Réponse de Millennium Systems International

We're glad to hear your salon loves Meevo's customization and finds it easy to use! If you ever have any questions reach out to our team, we're here to help!

Avantages

I've been told by numerous users in our company that Meevo 2 is so "intuitive," "easy to navigate," "simple yet robust," and "functional beyond my dreams."
We were using Millennium, a server based system, previously so when we were given the option to switch to Meevo in the cloud, naturally I was hesitant. Now I'm kicking myself for not switching sooner!

Inconvénients

I've spent the last 3 months taking a nose dive into every square inch of the program.
After all of my testing and poking around I've yet to find anything that I dislike about the program.
If you were to find something, the team at MSI is attentive and receptive to feedback.
Not only are they good listeners, but they also take swift action to implement changes for their customers.

Avantages

The company listens. I started using the 2008 Millennium in 2011 and last year the school I work for switched to Meevo 2. It is not just about what meevo 2 has to offer, its how they have created Meevo 2 in a way that you can mold your business into their software and set it up set by step to how you need it to function best. Plus Meevo 2 is there to support you and walk you through every step of the way. Setting up, launching and and continued use. This is coming from 9 years using their software.

Inconvénients

Actually each time there is a feature the school i work for wishes to be changed we contact Meevo 2 about it. They are very good at keeping on top of their updates and actually listening to the client requests. Amazing Developers who care!

Avantages

I’ve been using Meevo since day one, very happy with the software and all the features and reports that I have access to plus Customer service is very helpful.

Inconvénients

None.
If I have to pick one thing would be the time it takes to respond to suggestions and make adjustment to the software

Réponse de Millennium Systems International

Thank you for trusting Meevo to help you run your business, Tony!

Avantages

Very easy system to learn and use. The transition from our old system to Meevo was pretty easy.

Inconvénients

Emma Marketing. It can be easy but it usually gives me a hard time. Not a fan

Réponse de Millennium Systems International

Happy you're a part of the Meevo Family, Kimberly! Don't forget to check out the Meevo Academy if you ever have any questions.

Avantages

There are many aspects we really appreciate with this software compared to others we've used. The interface is very sleek and makes it easy for a beginner to begin scheduling appointments and checking out clients. The more advanced features in the program are pretty simplified but give me most of the information than I need on a daily/monthly basis. I use a couple of the integrations that are very helpful.

Inconvénients

If you are making a swich, do your homework! Take an extensive look at the features in your current software that you use on a daily/monthly basis and see if Meevo 2 is a good fit. We have had some failings in this area. However, Meevo 2 is constantly making updates that are addressing some of the things that are important to me and the front desk staff. Overall, we are very happy we have made the change to Meevo 2.

Avantages

Ease of use and embedded training within the software including the walk thru capability. This POS software not only manages all segments of our guest transactions and inventory but also supports our business growth with reporting tools and metrics. Also allows our staff to view the information they need for success, inside and outside the business location. Security is great, reports are clear and valid, the customer support is 5 star! Follow up is superior. All key areas are covered such as Inventory, appointments and scheduling, reporting, confirmations, 2 way texting, egift, marketing, integrated credit card processing and all the bells and whistles of automation with automated digital intake forms, check in kiosk, etc. They also listen and engage their customers for growth and evolution of the platform.

Inconvénients

The marketing filters are not as robust But this has improved 100% with every update!

Avantages

It is very easy to use weather or not you are tech savvy or not and they have a fantastic and patient support staff that make calling quick and easy!

Inconvénients

For hair salons I wish they would ask what we would like added to help with adding options that are only Salon specific

Réponse de Millennium Systems International

Glad to hear you had a great experience with Meevo 2, Lisa. Our team is happy to help!