JCPenney Customer Service Links & Resourcess (2024)

1. Membership is limited to one Rewards account per individual regardless of how the account was initiated. Including, but not limited to, signing up at a register within any JCPenney location, sign-up online at jcp.com, with an auto-enrolled JCPenney Credit Card or JCPenney Mastercard credit account, or auto-enrolled jcp.com account.

2. Members that have provided a valid email address for use with their Program account will be sent electronic statements, Rewards certificates, Program benefits, promotional emails, and other materials related to their Rewards account and JCPenney transactions, at the discretion of JCPenney. Also, if you provided an email address during the credit application process, your JCPenney Credit Card will automatically be linked to that email address. JCPenney Credit Card Cardholders can also link the email address associated with their Program account to their JCPenney Credit Card or JCPenney Mastercard at www.jcp.com/rewards, JCPenney mobile app or in store. JCPenney reserves the right to suspend or discontinue the emailing of JCPenney Rewards updates, Rewards certificates, and/or related materials to Members at any time and for any reason.

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3. Information about Members will be maintained and handled according to JCPenney's Privacy Notice. See www.jcp.com/m/privacy-notice for additional details.

4. For information about a specific Program account (sometimes also referred to as a "profile") or other Program-related questions, contact JCPenney Customer Service by phone at 1-888-JCP-RWDS (1-888-527-7937).

5. To view your Rewards account activity you will need to (i) have a jcp.com account and (ii) visit www.jcp.com/rewards and sign in. Each Member is responsible for maintaining accurate and updated contact information. You may update your contact information online at www.jcp.com/rewards or by calling 1-888-JCP-RWDS (1-888-527-7937).

There are several ways to become a Member: (i) through online enrollment at www.jcp.com/rewards, (ii) through auto-enrollment of your JCPenney Credit Card or JCPenney Mastercard, (iii) by providing an email address and phone number for enrollment in-store at JCPenney, (iv) enrollment through a JCPenney mobile application, or (v) on or after July 11, 2017, auto-enrollment of a newly created jcp.com account.

1. Online Enrollment

   To enroll online, visit www.jcp.com/rewards and follow the instructions. To receive all benefits associated with the Program, including electronic notification and access to Rewards certificates, you will need to have a jcp.com account.

2. Auto-Enrollment of JCPenney Credit Cardmembers and JCPenney Mastercard Cardmembers

   1. Holders of valid JCPenney Credit Card and JCPenney Mastercard accounts, who are residents of the 50 United States and Puerto Rico and who are 18 years of age or older, are automatically enrolled in the Program. Limit one Membership per credit card account.

   2. Auto-enrolled JCPenney Credit Cardmembers and JCPenney Mastercard Cardmembers, who did not provide a valid email address in connection with their JCPenney Credit Card or JCPenney Mastercard, do not have the ability to view Rewards account activity online, download and print earned Rewards Certificates or other Program benefits, update their personal information online, or enjoy other benefits of online enrollment. These Members can link a valid email address to their JCPenney Credit Card or JCPenney Mastercard at www.jcp.com/rewards, in-store, or during the JCPenney Credit Card application process. Auto-enrolled JCPenney Credit Cardmembers and JCPenney Mastercard Cardmembers who do not link an email address to their JCPenney Credit Card or JCPenney Mastercard will receive their Rewards through the U.S. mail. To complete your online registration and enjoy the associated benefits, visit www.jcp.com/rewards and follow the instructions.

3. In-store Enrollment

   When you make a purchase at a JCPenney store, you may be asked if you would like to enroll in JCPenney Rewards. To enroll, you will need to provide a phone number and valid email address. We will use the phone number and email address as a way to look up your Rewards profile at checkout in order to assign Points to your Program account. We will also send electronic statements and other materials to you at that email address. If you have already provided us with an email address or phone number for use in connection with the Program, please provide the same email address or phone number in connection with your in-store enrollment so that your Program account reflects all of the Points you earn.

4. Mobile Application Enrollment

   If you have downloaded a JCPenney mobile application, you can enroll through the application.

5. Creation of jcp.com Account

   On or after July 11, 2017, you will be automatically enrolled in the Program if you create a new jcp.com account.

For each $1 spent on a qualifying purchase at JCPenney stores or jcp.com, you will receive 1 JCPenney Rewards point ("Point") up to the Point Maximum if the purchase is made with a JCPenney Credit Card (includes JCPenney Mastercard) in good standing. If you use a different payment method, you will receive 1 Point for every $2 spent on a qualifying purchase up to the Point Maximum. The maximum number of Points that you can receive for a single purchase transaction is 2,000 Points ("Point Maximum") regardless of the amount of the qualifying purchase. Points are issued with respect to jcp.com orders (made online or in-store) when payment card/account is charged and item(s) have shipped. Points are earned on the dollar amount of the qualifying purchase after all applicable discounts, offers, coupons and Rewards are applied. If you return a qualifying purchase, the Points you received for that purchase will be deducted from your Program account in the month the return is made. The following are not qualifying purchases: Sephora products that are not purchased from Sephora in JCPenney Stores or at jcp.com, gift cards, Sephora gift cards and dollars spent on sales tax, state fees, and charges and fees (e.g. shipping, delivery or installation charges, and restocking or recycling fees). No adjustments for missing Points will be made to a Member's Program account after 90 days from the actual purchase. Rewards Points will not be awarded for pre-sale, return or exchange transactions.

Members will need to take one of the following steps in order to assign Points to their Program account:

1. In-store

   provide the phone number or email address associated with your JCPenney Rewards profile when you make a purchase to receive Points.

2. During jcp.com checkout

   Sign in to your jcp.com account before checking out on jcp.com. If you use Guest checkout at jcp.com and use a payment method other than the JCPenney Credit Card or JCPenney Mastercard linked to your account, points will not be issued until you call 1-888-JCP-RWDS (1-888-527-7937). Please have your order confirmation available for reference when you call.

Once you reach 200 Points, you will be issued a $10 JCPenney Rewards certificate ("Reward") redeemable on eligible JCPenney purchases (some exclusions and restrictions apply; see Reward for details) and 200 Points will be deducted from your Program account. Rewards will be applied prior to any company-wide discounts or coupons (e.g. 20% off or $10 off a purchase of $25 or more). Points will not expire as long as your Program account stays "active". "Active" means that you earn Points for a qualifying purchase at least once in a 12-month period.

JCPenney Rewards will state the date they expire. All JCPenney Rewards must be used prior to 11:59 P.M. CT (Central Time) on the expiration date listed on each certificate, or they will be forfeited. If your JCPenney purchase is less than the amount designated on the Reward, you will forfeit the remainder of that Reward. Rewards cannot be credited to any account, redeemed for cash, replaced if merchandise is returned, or applied to prior purchases. Lost, stolen or expired certificates are not replaceable. Unless otherwise expressly stated or pursuant to a particular Program feature, Program membership, Points, Rewards and offers are not transferable. Rewards are void where prohibited by law. A maximum of TEN Rewards can be applied to a qualifying purchase in store or at jcp.com.

Delivery of Rewards:

1. Online and Email

   Rewards will be delivered via email or are accessible at www.jcp.com/rewards or through a JCPenney mobile application or in-store at the register at checkout. Residents of HI must provide a valid email address to receive Rewards and other Program benefits. Notification of an earned Reward will be delivered via email to the email address associated with the Program account. Rewards will be available within approximately 24 hours after a Member has earned a Reward.

2. Mail

   For auto-enrolled JCPenney Credit Cardmembers and JCPenney Mastercard Cardmembers (other than residents of HI) who do not have a valid email address on file with the Program, notification of earned Rewards will be delivered by U.S. Mail and addressed to the primary JCPenney Credit Card or JCPenney Mastercard Member's address on record. Rewards will be mailed approximately 3-4 weeks after the Reward is earned. Auto-enrolled Members must maintain an accurate mailing address and other information with JCPenney Credit Card Services.

A birthday offer will be sent via email, or at JCPenney's sole option via U.S. mail, to eligible Members. To be eligible for the offer, Members must: (a) be residents of the 50 states of the United States and Puerto Rico, and have a birthday date on file with their Program or credit account, (b) if not a JCPenney credit cardmember, have earned Points within the last 12 months, (c) if a JCPenney Credit Cardmember, have made at least one purchase with their JCPenney Credit Card (includes JCPenney Mastercard) within the last 12 months and (d) have a JCPenney credit card account and/or Program account that is in good standing at the time the birthday offer is issued. Also, Members who reside in HI or who have not achieved JCPenney Gold/Platinum credit account status must have a valid email address on file with their Program account to receive the birthday offer. One offer per account.

Additional features and benefits may be included in the Program, either for a limited time or on a consistent basis. For instance, Members may receive offers from time to time. Offers may include, but are not limited to, percent-off or dollar-off coupons. Offers may vary depending on whether you use a JCPenney credit card or by the status of your JCPenney credit card. Offers may require that a valid email address be on file with your Program account. Additional features and benefits, including offers, may include additional details, exclusions and terms.

If you opt-in to receive autodialed text alerts from JCPenney and JCPenney Rewards including JCPenney Rewards certificates, coupons, advertisem*nts, events, polls, giveaways, sweepstakes and contests, downloads and information alerts from JCPenney, the following terms and conditions apply:

1. By entering and submitting your enrollment information at the time of your opt-in request, you agree to receive auto-dialed promotional text alerts from JCPenney and JCPenney Rewards at the mobile number you provided, including up to 8 autodialed SMS messages per month.

2. Your opt-in constitutes your agreement that your consent to receive promotional text alerts is not a requirement to purchase any goods or services.

3. Message and data rates may apply from your mobile provider. Following your opt-in request, you will receive a confirmation text message that you must reply to with the requested keyword to complete registration.

4. Prices mentioned in text messages may vary in Alaska and Puerto Rico.

5. You also affirm that you are 18 years of age or older, are authorized to agree to receive autodialed promotional text alerts on the mobile number you provided and that you are responsible for any mobile message or data rates incurred. To opt out, reply STOP to any message or text STOP to 527365 (JCP365). For help, reply HELP to any message or text HELP to 527365 (JCP365) or call 800.322.1189 or email mobile@JCPenney.com. Please note that texting STOP to 527365 will always result in an opt-out confirmation text to be sent to your phone. You will not receive any promotional text alerts thereafter, unless you explicitly text STOP, HELP, JOIN or other advertised keywords connected to the promotional text alert program or fill out an opt-in form online. For additional information see the FAQ.

6. List of supported carriers as of May 2018. Carriers subject to change. T-Mobile, AT&T, Verizon Wireless, Sprint, DTC Wireless (Advantage Cellular Systems), US Cellular Corp, Boost Mobile, Cricket/Leap, Virgin Mobile USA, Iowa Wireless (iWireless), Metro PCS, ACS Wireless, West Central Cellular, NTELOS, Bluegrass Cellular, Plateau Wireless, AWCC, Cincinnati Bell, Cellular South, d.b.a. C Spire, Carolina West Wireless, Appalachian Wireless, Immix Wireless/Keystone Wireless, Cellcom, Cellular One of East Central / ECIT (East Central Illinois), GCI / Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, United Wireless, Chat Mobility, NW Missouri Celllular, Cablevision, NE Cellular One of PA, Element Wireless, MTPCS (Cellular One, CellOne Nation), Thumb Cellular, Viaero Wireless, AIO Jasper, PTCI (Panhandle Wireless), Flat Wireless, Union Wireless, Copper Valley, SouthernLINC Wireless, SRT Wireless, Mid-Rivers Communications , MobileNation/SI Wireless, MTA, Duet IP, Mobi PCS, Peoples Wireless, Epic Touch, Mosaic, Pioneer Cellular, UBET, South Central Utah, Gold Star Communications, All West Communications, Farmers Mutual Telephone, CTC Telecom, Eagle Telephone System, Nucla-Naturita Tel, Syringa Wireless, Manti Tel, Pine Cellular, Republic Wireless, Google Voice, Chariton Valley Wireless, Nemont Sagebrush Cellular, Leaco Rural Telephone Coope, CellularOne (of North East Arizona), Enflick Inc, Layered Communications, Custer Telephone, Triangle Wireless, Brightlink, Standing Rock, Atlantic Tele/Choice.

7. The carriers are not liable for delayed or undelivered messages.

JCPenney Rewards Membership and its benefits are offered at the discretion of JCPenney. JCPenney reserves the right to amend or modify the Program or any of its terms, features or benefits at any time and in any way without notice (including, without limitation, the number of Points or Rewards earned for each dollar in purchases, the number of Points that can be earned per purchase transaction, the type and amount of any JCPenney Reward certificate, and the type and amount of other Program benefits). JCPenney further reserves the right to terminate the Program or any Program features or benefits at any time without notice.

We may change these Terms as described above at any time in our sole discretion by posting the updated Terms at www.jcp.com/rewards. Your continued participation in the Program will constitute your acceptance of such changes. You should therefore periodically visit this page to review the then-current Terms to which you are bound.

JCPenney is not responsible for undelivered, misdelivered, or delayed email transmissions or mail or text messages or for incorrect addresses and other contact information resulting from incorrect or incomplete personal information (including, without limitation, email address or other contact information) provided by a Member or for a Member's failure to notify JCPenney of a change in such information.

JCPenney reserves the right to interpret and apply the policies and procedures communicated in these Terms in its sole discretion, subject to applicable law. All determinations by JCPenney will be final and conclusive in each case. These Terms supersede all previously published Terms in their entirety.

In the event of a dispute over ownership of the Program account, the account will be declared to belong to the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

Abuse of the Program (e.g. failure to follow Program policies and procedures, or the sale or barter of Rewards, products, Points, promotional offers, or other improper conduct), as determined by JCPenney in its sole judgment may result in a Member being disqualified from participation in the Program, including forfeiture of previously issued but unused Rewards, and previously accrued Points, all to the extent permitted by applicable law. At our discretion we may prosecute abuse of the Program to the fullest extent of the law.

Unless otherwise expressly stated or pursuant to a particular Program feature, Program membership, Points, Rewards and offers are not transferable and may not be combined among Members. Rewards and accrued Points do not constitute property of the Member and are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

JCPenney reserves the right to make promotional offers available to select Members based on use of a JCPenney credit card, the status of their JCPenney credit card, purchase activity, geographic location, Program participation, and/or information supplied by the Member. JCPenney reserves the right to add, withdraw, amend, or otherwise change bonus opportunities at any time at its sole discretion, with or without notice to Members.

JCPenney, its subsidiaries and affiliate entities, and their respective officers, directors, employees, and agents (the "Released Parties") make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program, Membership in the Program, or any products or services related to the Program.

By participating in the Program, each Member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to that Member's participation in the Program, use of Rewards Certificates, or agreement to these Terms, to the extent permitted by applicable law.

The JCPenney logo, JCPenney Rewards logo, and other logos and taglines are the intellectual property of JCPenney.

These terms will be governed by and construed under the substantive laws of the State of Texas, without reference to conflict-of-laws considerations.

Any dispute or claim arising out of or relating in any way to a Member's participation in the Program, including, without limitation, the issuance of Points, the issuance or redemption of Rewards, or the receipt of any Program benefits, will be resolved by binding arbitration, rather than in court, except that a Member may assert claims in small claims court if the Member's claims qualify. In addition, JCPenney and Members each retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. The Federal Arbitration Act and federal arbitration law apply to this agreement to arbitrate. There is no judge or jury in arbitration and court review of an arbitration award is very limited. The scope of discovery is more limited in arbitration than in court. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these JCPenney Rewards Program Terms and Conditions as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to JCPenney's Registered Agent/Legal Department, located at 6501 Legacy Drive, Plano, Texas 75024. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Consumer Arbitration Rules. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. JCPenney will reimburse all such filing, administration and arbitrator fees for claims totaling less than $10,000, unless the arbitrator determines the claims are frivolous. Likewise, JCPenney will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. A Member may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. JCPenney and Member each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. JCPenney and Member each hereby waive the right to participate in any class action, whether in court or arbitration. If for any reason a claim proceeds in court rather than in arbitration JCPenney and Member each waive any right to a jury trial.

By enrolling in the JCPenney Rewards Program (“Program”) you agree to provide certain personal information, such as your name, phone number, email address, mailing address, and birthday for JCPenney’s use. For information regarding our privacy practices, please see our Privacy Notice at www.jcpenney.com/m/privacy-notice. You can opt in to the Program by the following: sign up at a register within any JCPenney location, sign-up online at jcp.com. Additionally, you will be automatically enrolled in the Program with a JCPenney Credit Card or JCPenney Mastercard credit account, or by creating a jcp.com account. You may opt out of the Program at any time and can do so by calling JCPenney Customer Service at 1-888-JCP-RWDS (1-888-527-7937). JCPenney does not discriminate against any California consumer that exercises a right under the California Consumer Privacy Act of 2018, as amended, in connection with any Program benefits set forth herein.